Privacy Policy

This Privacy Policy applies to all personal information collected by AvailTrack trading as Tryvex Pty Ltd (we, us or our) via the website located at availtrack.com (Website).

1. What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: login credentials, email address, phone number, name, IP address, calendar connection details, availability preferences, and payment information.

2. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information. Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

1. whether the information or opinion is true or not; and
2. whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "Personal Information" and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

1. for the primary purpose for which it was obtained;
2. for a secondary purpose that is directly related to the primary purpose; or
3. with your consent.

3. How we collect your Personal Information

We collect Personal Information in a number of ways, including:

• directly from you when you provide information to us through registration, subscription, or support requests;
• from third parties such as calendar service providers (e.g., Calendly) when you authorize connections;
• from your use of our Website, services, or products;
• from publicly available sources of information;
• from our records of how you interact with our Website and services;
• when legally required to do so.

4. Purpose of collection

We collect your Personal Information for the purpose of providing you with the best possible service experience. We use your Personal Information to:

• provide you with access to our calendar availability tracking services;
• process your subscription and payments;
• send you availability alerts and notifications based on your preferences;
• respond to your inquiries and provide customer support;
• improve our services and develop new features;
• comply with our legal obligations;
• send you marketing communications (with your consent);
• protect against fraud and unauthorized access.

5. Security, Access and correction

We take reasonable steps to protect the Personal Information we hold from misuse, interference, and loss, and from unauthorized access, modification, or disclosure. These steps include:

• encryption of sensitive data in transit and at rest;
• secure storage of Personal Information;
• restricted access to Personal Information on a need-to-know basis;
• regular security audits and updates;
• secure disposal of Personal Information when no longer needed.

You have the right to access and correct your Personal Information held by us. You can access and update your information through your account settings or by contacting us directly.

6. Complaint procedure

If you have a complaint about our handling of your Personal Information, please contact us using the details provided below. We will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Overseas transfer

We may disclose your Personal Information to overseas recipients, including cloud service providers and third-party services integrated with our platform. When we do so, we take reasonable steps to ensure that the overseas recipients comply with privacy obligations equivalent to those under Australian privacy law.

8. GDPR

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

• the right to be informed about how we process your data;
• the right to access your Personal Information;
• the right to rectification of inaccurate data;
• the right to erasure ("right to be forgotten");
• the right to restrict processing;
• the right to data portability;
• the right to object to processing;
• rights related to automated decision-making and profiling.

9. How to contact us about privacy

If you have any questions about this Privacy Policy or our handling of your Personal Information, please contact us at: